Delivery & Returns
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How much does delivery cost? We offer free standard delivery on all UK orders. We currently do not offer express and international shipping options.
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How long does delivery take? Standard delivery within the UK typically takes 3-5 working days. This may take up to 7-10 days during busier periods and over the holidays.
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Do you ship internationally? Yes.
EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Standard International 2 to 11 business days
Rest of the World: Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United States of America. Standard International 3 to 17 business days.
We currently do not ship to countries not listed above.
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Can I return or exchange an item? Yes, we offer a 30-day return policy for all items, provided they are returned in their original condition and packaging. Custom-made or personalised items are only returnable if they are faulty. Please contact our customer service team for return instructions. Please do not send any items prior to receiving confirmation and instructions from the team. Please read our Refund Policy for full details.
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Do you offer a warranty on your jewellery? Yes, we offer a 12-month warranty on all our jewellery against manufacturing defects. This does not cover wear and tear, damage caused by misuse, or loss of stones. Please read our Refund Policy for full details.
- How can I contact customer service? Our customer service team is available to assist you with any queries or concerns. You can contact us via email at hello@livingwithmY.com or through our website's contact form.
For any other questions or further assistance, please do not hesitate to reach out to us. We're here to help make your shopping experience as seamless and enjoyable as possible.